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VMware App Volumes (formerly CloudVolumes)
Provides real-time application delivery with lifecycle management

VMware App Volumes

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Overview:

At a Glance

VMware App Volumes provides real-time application delivery with lifecycle management. IT can use App Volumes to instantly deliver applications and data to users without compromising user experience. Infrastructure and management costs are reduced by utilizing managed volumes. Unlike traditional application management solutions, App Volumes allows IT to deliver a desktop with no trade-off between user experience and costs.

Choose Your Edition

App Volumes Standard An application and user management solution with virtual environments powered by VMware Horizon, Citrix XenApp and XenDesktop, and RDSH

App Volumes Advanced An advanced application and user management solution for enterprise customers with virtual environments powered by VMware Horizon, Citrix XenApp and XenDesktop, and RDSH.

App Volumes Enterprise A complete enterprise application and user management solution that provides application delivery, isolation, and end-to-end monitoring only for Citrix XenApp and XenDesktop environments.

Each App Volumes edition is available in two license models:

Per Named User: For virtual environments with staff that need dedicated access to a virtual machine throughout the day.

Per Concurrent Connection: For virtual environments with a high number of shift workers where machines are shared between workers throughout the day (e.g. students, shift workers).

Benefits

  • Optimized application delivery using nonpersistent architecture drives down compute, network, and storage costs of desktops.
  • Application workloads delivered or updated in seconds, without any modification to other applications or the OS.
  • Desktops that easily scale with superior performance, at lower costs and without compromising end-user performance.

Dynamically Deliver Applications to Desktop Environments
Dynamically Deliver Applications to Desktop Environments

App Volumes allows IT to deliver applications and data to users or desktops in seconds, and at scale. Applications are stored in shared read-only virtual disks that instantly attach to desktops by users, groups, or devices. These applications perform like natively installed applications for end users providing a seamless desktop experience.

Provide Complete Application Lifecycle Management
IT can manage the entire lifecycle of applications with App Volumes. Lifecycle management includes provisioning, delivery, maintenance and retirement. This begins with the initial installation of the application to users or devices. When an application requires an update or an upgrade, App Volumes helps speed up this process and additionally supports easy application replacement.

Reduce Infrastructure Costs and Accelerate Efficiency
With App Volumes, IT can drive down compute, network, and storage costs by leveraging on-demand layering and a nonpersistent architecture. App Volumes virtual disks can be placed on any supported VMware vSphere® datastore, enabling IT to leverage the most appropriate storage-including fast storage with high read IOPS (such as VMware Virtual SAN™) instead of streaming applications across the network from a CIFS share. By combining App Volumes together with VMware Horizon® 6 with View, IT administrators can dynamically deliver and manage applications in virtual desktops with a 30 percent reduction in storage capacity requirements versus Horizon 6 alone.

Provide Persistent End-User Experience across NonPersistent Environments
End-users can take advantage of fully customized desktops and the freedom to install their own applications and have these persist across sessions. With App Volumes, IT can deliver a persistent user experience while benefiting from the cost savings of a non-persistent architecture.

What Is App Volumes?

When App Volumes is installed on a desktop, the desktop is assigned applications from the App Volumes Manager. IT creates application stacks that are stored in shared volumes across virtual disks. With the click of a button, the App Volumes Manager delivers these application stacks to the desktop, or to the user or group they choose. For end-users, applications delivered by App Volumes appear and perform as if they are natively installed. Applications seamlessly follow end users across sessions and devices. Data can also optionally follow that end-user as well. IT can update, or replace applications in realtime. IT can also remove any assigned application in seconds.

App Volumes is tightly integrated with VMware's hypervisor / virtual infrastructure and the storage that the virtual disks span. This ensures that customers can easily scale out this solution to support end users at scale.

An App Volumes managed VM is virtualized above the OS. Applications, data files, settings, middleware, and configuration licenses act as separate layers.
An App Volumes managed VM is virtualized above the OS. Applications, data files, settings, middleware, and configuration licenses act as separate layers.

Key Features:

Application Management

  • Real-time Application Delivery - Uniquely provide mobile- like applications to desktop environments. Deliver and upgrade applications and middleware through virtual disks in real-time, lowering time to deploy applications from hours to seconds. Reduce management costs by efficiently delivering applications through virtual disks to desktops. Provisioning applications requires no packaging, no modification and no streaming. With App Volumes, applications are immediately and dynamically made available, upon login or at boot.
  • Cost-Optimized Desktop Infrastructure - Centrally manage your workloads using a single copy of an application, while keeping the data and settings specific to the desktop or user. An option for having a single copy of the entire workload used across multiple VMs is also available. Reduce storage capacity requirements through single image management, without impacting network and compute resources. Flexible delivery options allow you to deliver applications and data to sets of users, groups, or devices. Hypervisor-aware, App Volumes is optimized to run on VMware vSphere environments

Empowering End-User Productivity across Non-persistent Environments

  • Seamless End-User Experience - Enable end users to have a persistent desktop experience across their desktop environmentto increase productivity. Applications arrive in real-time for end-users when they log in, or are logged into their desktop. Applications (including user-installed applications) and data follow the end user to maximize employee productivity. Applications additionally perform as if they are natively installed on the OS, allowing for superior performance without compromising user experience.

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

  • Global, 12x5 access to support
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature Production Support Basic Support
Hours of Operation1 24 Hours/Day
7 Days/Week
365 Days/Year
12 Hours/Day
Monday-Friday
Length of Service 1 or 3 Years 1 or 3 Years
Product Updates 2 Yes Yes
Product Upgrades 2 Yes Yes
Products Supported 3 All Products
(excluding VMware Fusion and VMware Player)
All Products
Method of Access Telephone/Web Telephone/Web
Response Method Telephone/Email Telephone/Email
Remote Support Yes Yes
Root Cause Analysis Available only with Business Critical or Mission Critical Support Offering Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site Yes Yes
Access to VMware Discussion Forums and Knowledge Base Yes Yes
Max Number of Technical Contacts per Contract 6 4
Number of Support Requests Unlimited Unlimited
Target Response Times
Critical (Severity 1)
Major (Severity 2)
Minor (Severity 3)
Cosmetic (Severity 4)

30 minutes or less: 24x7
4 business hours
8 business hours
12 business hours

4 business hours
8 business hours
12 business hours
12 business hours
Business Hours
North America
Alaska, Hawaii
Latin America

Europe, Middle East, Africa (EMEA)

Asia, Pacific Rim, Japan (APJ)

Australia/New Zealand
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)

1 Hours of operation for Gemstone are Monday - Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware App Volumes Datasheet (PDF).

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Pricing Notes: